This is a page that brings together the most frequently asked questions from customers, in a question and answer format.
These are the questions we receive most in our store, so so you don’t have to contact support, here they are
Our semi-jewels are made with high-quality materials such as noble metals, coated with gold or rhodium, and precious or semi-precious stones. The costume jewelry is also made with durable and hypoallergenic materials, ensuring beauty and safety for the wearer.
To keep your pieces looking beautiful, avoid contact with chemicals, perfumes, and water. Store them in dry, airy places, preferably in individual pouches to avoid scratches. Clean your jewelry regularly with a soft, dry cloth.
Delivery time varies depending on your location. On average, deliveries are made between 5 to 10 business days after payment confirmation. We also offer express shipping options for those who need to receive their purchase more quickly.
Yes, we offer a 6-month warranty for manufacturing defects on all our jewelry. If you encounter any issues with your piece, please contact us so we can evaluate and resolve the situation in the best possible way.